Frequently Asked Questions
We're always available to answer any questions you may have. Don’t hesitate to contact us at any time at info@schwarzschmied.com.
We're always available to answer any questions you may have. Don’t hesitate to contact us at any time at info@schwarzschmied.com.
Check In / Check Out
The rooms are ready for occupancy from 3 pm on your day of arrival, please let us know if you plan to arrive after 7 pm. We kindly ask you to leave your room by 11 am on your day of departure.
The rooms are ready for occupancy from 3 pm on your day of arrival, please let us know if you plan to arrive after 7 pm. We kindly ask you to leave your room by 11 am on your day of departure.
Alto Love
With our customer loyalty program Alto Love, we want to give something back to you: loyal guests enjoy exclusive discounts, upgrades, and additional offers when staying regularly at our properties. Travel in style and enjoy special benefits – our way of saying thank you for your loyalty! You will receive your login details shortly before your stay with us.
With our customer loyalty program Alto Love, we want to give something back to you: loyal guests enjoy exclusive discounts, upgrades, and additional offers when staying regularly at our properties. Travel in style and enjoy special benefits – our way of saying thank you for your loyalty! You will receive your login details shortly before your stay with us.
Dogs
Your four-legged family member is welcome in our hotel. We charge a daily rate of €25 for your dog and ask for your understanding that dogs are not allowed in the dining room, our sunbathing lawn and the entire wellness area. We are happy to set the table in the Bistro Luce if you book in advance.
Your four-legged family member is welcome in our hotel. We charge a daily rate of €25 for your dog and ask for your understanding that dogs are not allowed in the dining room, our sunbathing lawn and the entire wellness area. We are happy to set the table in the Bistro Luce if you book in advance.
Eventual Food Intolerances
We ask you to inform us of any food intolerance in advance.
We ask you to inform us of any food intolerance in advance.
Non-smoker
We are a non-smoking hotel. All rooms are non-smoking. Smoking is only permitted outside.
We are a non-smoking hotel. All rooms are non-smoking. Smoking is only permitted outside.
Reductions and surcharges
• Tourist tax of €3.10 per person and night
• Single room surcharge per night: 30%
• Pets: €30 per day (no food included)
• Additional breakfast: €25, €35 for guests without room reservation
• Tourist tax of €3.10 per person and night
• Single room surcharge per night: 30%
• Pets: €30 per day (no food included)
• Additional breakfast: €25, €35 for guests without room reservation
Shuttlebus
Travel in comfort by train, get off at Lana/Postal and we'll pick you up from the station.
Travel in comfort by train, get off at Lana/Postal and we'll pick you up from the station.
Cycling & bike hire
We have city and mountain bikes which are available to our guests free of charge. There are also e-MTBs which we hire out on a daily basis for a surcharge of €40.
We have city and mountain bikes which are available to our guests free of charge. There are also e-MTBs which we hire out on a daily basis for a surcharge of €40.
Travel Cancellation Insurance
Depending on which period you reserved and how the booking was made, it is possible that booking cancellations might involve certain costs. It is therefore advisable to take out an affordable insurance policy against cancellations especially in cases where there are children or elderly people, as a precaution against unforeseen events or illnesses.
Depending on which period you reserved and how the booking was made, it is possible that booking cancellations might involve certain costs. It is therefore advisable to take out an affordable insurance policy against cancellations especially in cases where there are children or elderly people, as a precaution against unforeseen events or illnesses.
Cancellation Policy
The cancellation policy depends on the type of rate selected. If you like to keep things spontaneous, our flexible rates are your best choice. For those with set plans, shorter cancellation periods offer the most convenient option.
The cancellation policy depends on the type of rate selected. If you like to keep things spontaneous, our flexible rates are your best choice. For those with set plans, shorter cancellation periods offer the most convenient option.
Company invoice
If you require a company invoice, please provide us with the following details:
• Company name
• Address
• VAT identification number (only for non-Italian companies)
• Tax number (only for Italian companies)
• PEC email address (only for Italian companies)
• Recipient code (only for Italian companies)
If you require a company invoice, please provide us with the following details:
• Company name
• Address
• VAT identification number (only for non-Italian companies)
• Tax number (only for Italian companies)
• PEC email address (only for Italian companies)
• Recipient code (only for Italian companies)
Settling the hotel bill
Cost-effective with any of the standard bank cards (debit cards)- with MasterCard or VISA or AMEX. Payments by cash are possible in Euro.
Cost-effective with any of the standard bank cards (debit cards)- with MasterCard or VISA or AMEX. Payments by cash are possible in Euro.
Bank details
Hotel Schwarzschmied Schmiedgasse 6 39011 Lana
Raiffeisenkasse Lana
IBAN Acc.-Nr.: IT96B0811558490000301337947
BIC/SWIFT: RZSBIT21014
Hotel Schwarzschmied Schmiedgasse 6 39011 Lana
Raiffeisenkasse Lana
IBAN Acc.-Nr.: IT96B0811558490000301337947
BIC/SWIFT: RZSBIT21014