Frequently Asked Questions

The rooms are ready for occupancy from 3 pm on your day of arrival, please let us know if you plan to arrive after 7 pm. We kindly ask you to leave your room by 11 am on your day of departure.

Your four-legged family member is welcome in our hotel. We charge a daily rate of €25 for your dog and ask for your understanding that dogs are not allowed in the dining room, our sunbathing lawn and the entire wellness area. We are happy to set the table in the Bistro Luce if you book in advance.

We ask you to inform us of any food intolerance in advance.

We are a non-smoking hotel. All rooms are non-smoking. Smoking is only permitted outside.

By credit card under the following link:

• Tourist tax of €3.10 per person and night
• Single room surcharge per night: 30%
• Pets: €30 per day (no food included)
• Additional breakfast: €25, €35 for guests without room reservation

• Children up to age 4 stay for free;
• 70% discount from age 4 to 6;
• 50% discount from age 6 to 14;
• 30% discount for a third bed;

Travel in comfort by train, get off at Lana/Postal and we'll pick you up from the station.

We have city and mountain bikes which are available to our guests free of charge. There are also e-MTBs which we hire out on a daily basis for a surcharge of €40.

Depending on which period you reserved and how the booking was made, it is possible that booking cancellations might involve certain costs. It is therefore advisable to take out an affordable insurance policy against cancellations especially in cases where there are children or elderly people, as a precaution against unforeseen events or illnesses.

The free cancellation period for all bookings is one week before arrival.

For cancellations on the day of arrival or in case of no-show we charge 100 % of the booking price.

Cancellation policy:
7 days before the arrival is free
6 to 5 days before the arrival 45%
4 to 1 day before the arrival 75%
on the day of arrival or in case of no-show 100%

Cost-effective with any of the standard bank cards (debit cards)- with MasterCard or VISA or AMEX. Payments by cash are possible in Euro.

Hotel Schwarzschmied Schmiedgasse 6 39011 Lana
Raiffeisenkasse Lana
IBAN Acc.-Nr.: IT96B0811558490000301337947
BIC/SWIFT: RZSBIT21014